Patient Rights and Responsibilities

As a patient of Complete Wellness, you have the following rights and responsibilities. 

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• Receive considerate, respectful, and compassionate care.

• Be provided care in a safe environment free from all forms of abuse and neglect, including verbal, mental, physical, and sexual abuse

• Have respect shown for your personal values, beliefs, and wishes. 

• Receive care that respects your cultural and spiritual needs.

• Be informed about your rights.

• Know the names of the doctors, nurses, and other staff directly involved in your care.

• Be involved in your plan of care.

• Receive information about your diagnosis and understand the risks, benefits, and alternatives of recommended treatment or medication.

• Give informed consent before any nonemergency care is provided, including the benefits and risk of the care, alternatives to the care, and the benefits and risk of the alternatives to the care. 

• Refuse a recommended treatment to the extent permitted by law, and to be informed of the medical consequences of your refusal. 

• Agree or refuse to take part in research studies, without the agreement or refusal affecting your care.  

• The protection of your privacy and confidentiality in care discussions and treatments in addition to your medical records. 

• Request information about clinic and physician/nurse practitioner charges and ask for an estimate of clinic charges with the understanding that this information may not be available at the time of treatment. 

• Except for medical reasons that are specified by a physician/nurse practitioner:

  • Send and receive mail.

  • Refuse medication.

• Make or change an advance directive, as clinically appropriate. Appoint an individual of your choice to make health care decisions for you, if you are unable to do so. 

• File a complaint or initiate a grievance and have the complaint or grievance reviewed without the complaint affecting your care. 

• Access to your medical records in accordance with HIPAA Notice of Privacy Practices. 

• Any person who presents for and/or inquires about possible services will be screened to determine the appropriate level of care and/or treatment available in the least restrictive environment regardless of sex, age, race, spiritual orientation, color, national origin, language, gender identity, gender expression, sexual orientation, source of payment for care, or nature or severity of disabling condition.

Your responsibilities as a patient are: 

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• To treat your doctors, health care providers, other patients, and visitors with dignity and respect.

• To participate in treatment recommendations and understand possible outcomes for not following recommendations.

• To ask questions when prescribed treatment is unclear.

• To follow facility guidelines for safety and voice any concerns for your safety or care.

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